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Carol Thwaites

Carol Thwaites is one our Consultants

About Carol

An acknowledged expert in Organisational Development bringing 21st Century working practices to companies of all sizes within a variety of sectors including financial services, utilities, and the public sector.

With an academic background business studies and psychology, Carol has spent most of her career as an HR professional within financial services and corporate functions.  After operational experience as HR Business Partner within Goldfish Bank and AA Insurance, including setting up a 400-strong contact centre from scratch in 6 months, Carol moved into more strategic projects. One of these involved successfully project managing a company-wide introduction of flexible benefits to over 30,000 employees.
Following this, she spent two years creating, piloting and embedding a bespoke flexible working solution for Centrica, and was part of the CIPD’s Flexible Working initiative for best practice.  Carol was a member of Henley Management College’s Future Work Forum and an Associate of Wisework


The Centrica work:wise programme was rolled out to over 3,500 people with substantial property benefits. Carol managed the HR, L&D and cultural aspects of their unique team-based approach.  Financial benefit in the first year was £8m with a projected saving of £31m over five years.

During the last eight years Carol has specialised in helping organisations including RBS, Royal Mail, British Gas and Lloyds TSB through their change management process with particular emphasis on managing a flexible and remote workforce.


  • HNC Business Studies
  • CIPD qualified
  •  BPS accredited
  • 360 degree facilitator
  • MBTI stage 2
  • SHL Occupational Testing qualified      to level 2
  • SDI qualified trainer
  • HAY Evaluator




Consultancy Services

Key services provided include:

  • Project management and implementation of business change programmes
  • Providing HR expertise and support to directors/ senior managers and their teams
  • Aligning HR/people initiatives with commercial targets
  • Implementing business case – within budget and timescales
  • Design management/team development programmes

Client Testimonial

 “Carol and I worked together on a number of smarter working projects, both large and small in our time together.  Carol’s passion was clear for everyone to see which was a big help for me to win over any ‘doubters’ of smarter working that we encountered.Carol is professional right from the pre-project stage all the way to close of project
Work Wise Manager, Carillion Facilities Management, Centrica plc

“Carol … had an immediate impact on the efficiency and effectiveness of a hitherto disparate team.”
UK Banking Group

Sector Experience

  • NHS
  • Banking
  • Multi Nationals

My 'responsible' credentials

  • Volunteer with Mental Health Services
  • local senior school mentor
  • monthly financial donator to three charities
  • regular user of Freecycle